Director Solutions Management

Location: Manchester, UK
Job Type: Full-Time
Employer: Allscripts
The primary purpose of this role of Director of Solutions Management is to manage discrete 'units' and project teams to achieve the following:
  • Manage the product portfolio
  • Own the customer offering from enablement to execution (end-to-end PLM)
  • Define the solution P&L
  • Manage the ongoing performance against the P&L

'Unit' may refer to a specific project, release, or an overall product/platform depending on size and scope

For his/her given area of solution responsibility, the financial responsibility is to manage the investments and targeted revenue. The Solution Manager represents the solution to the business for proposals and results.

Location of this position is flexible. Allscripts are set up to accomodate remote/Home based working. We also have offices in London and Manchester.


Manages the overall product portfolio:
  • Assesses market position
  • Identifies and translates key market/customer needs into offerings
  • Utilizes customer and market input to develop new product opportunities, overall product roadmap, and portfolio analysis and allocation
  • Creates and seeks approval on strategic plan
  • Optimizes investments/spend against priority actions (e.g., maintenance, new development)
  • Makes program commitment
  • Works with team to develop marketing and launch plan
  • Conducts channel readiness
  • Establishes pricing to market

Owns the customer offering from enablement to execution (end-to-end PLM):

  • Defines market requirements to ensure seamless hand-off to Product Development
  • Manages partner/vendor relationships/deals
  • Manages market value proposition to product lifecycle management (PLM) to product delivery processes
  • Conducts sales, operational and channel readiness
  • Manages product positioning activities such as scope, buyer persona, packaging, etc

Defines the solution P&L:

  • Creates initial business case (including pricing/margin/volume)
  • Partners with functional departments to ensure understanding/commitment
  • Partners with Finance to inform budget preparation
  • Accountable to business for definition of P&L success

Manages the ongoing performance against that P&L:

  • Partners with functional departments to ensure consistency with the P&L
  • Represents the P&L performance to the Executive Committee and also to the Operating Committee when performance requires either a P&L change or action within the business

People Management:

  • Identifies and recruits internal/external talents to ensure effective mix of competencies
  • Inducts new joiners in order to quickly maximize performance
  • Sets and communicates team/individual objectives and KPIs to inspire individuals to achieve high performance
  • Allocates work load to fully utilize every employee’s talent
  • Implements development plans and coaches individuals to reach their maximum talent
  • Provides regular constructive feedback on performance/development and addresses poor/mediocre performance on a timely manner
  • Recognizes high performers to maintain motivation and retain key talent
  • Regularly communicates on company news and team progress against business plan
  • Creates team spirit


Academic and Professional Qualifications:
  • Successful completion of a Bachelor’s Degree in a relevant program of study is mandatory
  • Relevant post graduate qualifications and professional memberships will be preferred. It is essential that a person at this level proactively maintain awareness of development methodology and standards to improve project, product or process quality


  • Understands the competitive product mix and emerging players and solutions in the market
  • Understands the solutions, design and feature mix in the market/competitive products
  • Has a fair idea of broad brush of competitive products in the market and product extensions there-in
  • Ability to analyse the market gaps in product portfolio and recommend stages of product development
  • Experience creating storyboards and interface with Architecture/Design groups effectively
  • Experience producing product road-maps along with features and designs based on different stages of the product
  • Experience interacting with customers, partners, market consultants to address market-product-competition mix
  • Experience innovating product based solutions based on changing market and customer requirements
  • Understanding of technology platforms which are prevalent in market/competition
  • Ability to translate customer problems into features and design requirements
  • Experience in a solutions management role in other similar companies previously at least for a period of 18 months

Travel Requirements:

  • Owing to the requirements of market, customer, partner, design, development interfaces, should be willing to travel significantly for at least 60-70% of time
  • Location of this position is flexible. Allscripts are set up to accomodate remote/Home based working. We also have offices in London and Manchester.

Working Arrangements:

  • A person working at this level would maintain regular working hours appropriate for the location and assignment
  • Work is performed in a normal office setting with minimal exposure to health or safety hazards

At Allscripts, our greatest strength comes from bringing together talented people with diverse perspectives to support the technology needs of 180,000 physicians, 1,500 hospitals and 10,000 post-acute organizations across the globe. Allscripts offers a competitive total rewards package, including holidays, vacation, and medical, disability and life insurance.

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About Allscripts
Allscripts (NASDAQ:MDRX) is a leader in healthcare information technology solutions that advance clinical, financial and operational results. Our innovative solutions connect people, places and data across an Open, Connected Community of HealthTM. Connectivity empowers caregivers to make better decisions and deliver better care for healthier populations.

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